Returns & Refunds

We want you to be happy with what you buy from Block Enterprises. If something isn’t right, here’s how returns work.

30-day returns

You may return most items within 30 days of delivery for a refund. Items must be unused, in their original condition and packaging. To start a return, email support@blockenterprises.store with your order number and the item(s) you’d like to return, and we’ll send you return instructions.

Refunds

Once we receive and inspect your return, we’ll email you to confirm and issue your refund to the original payment method within 3–5 business days. Depending on your bank, it can take a few additional days to appear on your statement.

Damaged or incorrect items

If an item arrives damaged, defective, or we sent the wrong thing, that’s on us — email us within 7 days of delivery with a photo and we’ll send a replacement or a full refund, including any return shipping, at no cost to you.

Exceptions

For hygiene reasons, certain personal-care and opened consumable items can’t be returned once opened unless they arrived damaged or defective. Any exceptions are noted on the product page. Return shipping for a change-of-mind return is the customer’s responsibility.

Questions? We’re happy to help — support@blockenterprises.store.